Looking for Atlanta help desk solutions that deliver fast fixes at a competitive price? Count on Hilltop Consultants for your Atlanta help desk services.
Throughout Atlanta and the surrounding counties, Hilltop is there — 24x7x365 — to deliver fast, friendly, and lasting solutions for your IT challenges. Whether we’re collaborating with you over the phone via remote desktop or visiting your facilities, you’re always speaking and working with a Hilltop technician, never a third-party service.
In addition to providing ongoing help desk assistance, Hilltop is available for emergency IT services throughout the Atlanta metro area. Call us if you have an IT emergency, even if you’re not a current customer. We’re here to help.
Say ‘Goodbye’ to Extended Downtime
Our IT service desk solutions are rooted in ITIL® best practices to ensure the highest level of customer service. Our goal is to solve your IT problems the first time, fix them quickly, and get your business back up and running. If we can’t solve your problem the first time, we escalate our troubleshooting efforts, sticking by the guarantees in your service-level agreements (SLA). Suffering downtime means your business isn’t making money, and it’s something you can’t afford.
Many businesses don’t have the budget to keep full-time help desk pros on staff. Let Hilltop take over your help desk services, and get better service at a lower cost. We provide:
- Providing accurate first-time solutions to problems so you don’t waste time and funds revisiting the same issues
- Delivering support for new technologies that can improve operations, such as VoIP, mobile, cloud services
- Ensuring coverage at all times — no more scrambling for coverage when IT staff aren’t present
- Eliminating spending for costly certifications and training for in-house IT staff
- Identifying additional opportunities to generate cost savings through our comprehensive IT consulting and managed IT services
Get Better Service
When you trust your Atlanta help desk solutions to Hilltop, you always know what you get for your money. Choose from any of our tiered SLA to find the right balance of cost and efficiency:
- Branded help desk portal. Set up a branded portal exclusively for your business so your employees can request assistance and monitor the progress of each help desk ticket.
- Monthly reporting. Review your last month’s services against your SLA, including our first-time resolution rates and other performance metrics, to get a transparent view of how we’re doing.
- Fast connection times. Get connected to a live help desk tech quickly anytime you have a question about billing or service. A live Hilltop technician answers calls in an average of nine sections, and our hold times average just 45 seconds.
- Assistance with vendors. Our IT service desk solutions include communicating with your hardware, software, and services vendors for you. We handle the technical speak and the logistics; you focus on running your business.
- Help when you’re on the go.If one of your employees is out of town, even overseas, and has an IT emergency, we can help. We can collaborate via remote desktop or over the phone to help your employees anytime, anywhere.
Operate Your Help Desk, Your Way
No matter what industry you work in, Hilltop has solutions customized for your business. Our Atlanta help desk solutions are:
- Ready to handle multiple hardware, operating systems, cloud services, and application vendors
- HIPAA, SSAE16, and SOC2 compliant
- Available for multiple branches of your company, including international locations
- Accessible anytime, day or night, as guaranteed by your SLA