As more attorneys and firms make the change from the Blackberry to the iPhone or Android wireless devices, firms are faced with the challenge of managing and securing these devices. Mobile Device Management (MDM) software is the answer to this challenge.
MDM software secures, monitors, manages, and supports mobile devices deployed across mobile operators, service providers and enterprises. MDM functionality typically includes over-the-air distribution of applications, data, and configuration settings for all types of mobile devices, including mobile phones, smartphones, and tablet computers. This applies to both firm-owned and employee-owned (BYOD) devices which access the firm network.
By controlling and protecting the data and configuration settings for all wireless devices attached to your firms network, MDM can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of mobile devices while reducing costs and downtime.
With mobile devices becoming more ubiquitous and more legal software vendors releasing iPhone and Android versions of their software, mobile monitoring is growing in importance. While many vendors are offering MDM systems to meet these needs, implementation of MDM software can be costly and time consuming. With firm IT budgets already being stretched, it may be difficult for your firm to know where to start.
Some firms may already have Remote Monitoring and Management (RMM) tools in place for monitoring network connections, firewalls, servers, and computers. These firms should find out whether or not their RMM tool will allow for Mobile Device Management as well.
One such RMM tool is named Kaseya. Law firms that use Kaseya can manage their mobile devices from the same central dashboard as they manage their other networked devices.
Benefits of Kaseya Mobile Device Management:
- Extend IT systems management policies to mobile devices, including iPhone, iPad, Blackberry and Android phones and tablets
- Protect business data no matter where it sits or is accessed from
- Reduce helpdesk requests such as mobile email configuration through remote and automatic management capabilities
- Manage all devices from desktops and servers to mobile devices from a single pane of glass for consistency and transparency throughout your firm
While Kaseya is a powerful tool that many firms are already using to manage their networks, it is not the only tool. Tech giants like IBM and Symantec also offer solutions. Ask your IT support team or consultant whether or not your Remote Mobile Management (RMM) system supports the management of mobile devices. If you are not currently using an RMM system, you should have a separate conversation to find out why not.
Mobile devices have been adopted by law firms at a faster rate than any other technology. The increase in mobile device usage is not showing any sign of slowing down.
Remember to treat mobile devices as computers, not souped-up phones. These devices are getting more powerful with every production cycle, and in many companies are starting to replace laptops at all levels of the company. It is important that this next generation of computing devices is maintained, updated, secured and protected at the same level as the last generation of devices.