Got a Microsoft Surface Pro 3? Don't use Windows Updates! (for now)

Friday, June 20, 2014 — the new Microsoft Surface Pro 3 came out. I personally had the task of setting one of these new devices up. As all new products, there are a few issues.

It has come to my attention that there is a bug within the Windows Updates. If you install the latest firmware, the touch screen gets bugged and no longer works.

The issue is with the Surface Pro Touch Controller Firmware device. Once you update and install the latest firmware, you will notice that your touch gestures are no longer responding.

If you check out your Device Manager, you will notice that the Surface Pro Touch Controller Firmware device has an alert. Once you check out the properties for this device, you will see this message: "This device cannot work properly until you restart your computer. (Code 14)"

No matter how many restarts/reboots and shutdowns that you run, you will not correct this bug.

After speaking with Microsoft Support, this is what they have to say regarding this bug:

"This has become a common issue with the Surface Pro 3 and currently our Microsoft Engineers and Technicians are working on a quick fix on it now. Once they are done, they will release it through Windows Update and it will automatically fix the issue."

THE FIX:

The only fixes right now is to reboot your Surface Pro 3 back to Factory Default or wait for the Windows Update patch.

Here's how to do the reset (back to Factory Default)...

  • Step 1: Swipe in from the right edge of the screen, tap Settings. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings.)
  • Step 2: Tap or click Change PC settings.
  • Step 3: Tap or click Update and recovery, and then tap or click Recovery.
  • Step 4: Under Remove everything and reinstall Windows, tap or click Get started.
  • Step 5: Tap or click Next.
  • Step 6: Choose either Just remove my files or Fully clean the drive.
  • Step 7: Tap or click Reset.