Some IT consulting firms in Washington DC try to lock clients into to long-term agreements. The problem with this arrangement is if you get stuck with a provider that doesn't live up to their side of the deal, you can be trapped with mediocre service that generates diminishing returns. Here are ways to explore the market and find the appropriate reliable provider before signing a contract.
Don't Assume All IT Consultants are Equal
The market is flooded with IT firms, but that doesn't mean they all provide the same level of quality service. Some firms have existed for years and employ top talent, while others are bottom feeders just trying to take money from whoever they can without worrying about customer satisfaction. Make sure that you do your homework before signing a contract. The last thing you need is to commit to a multi-year SLA, then be stuck with a lazy unreliable support team that may not know all the answers to resolving your technical issues.
Be aware of the firm's level of experience and expertise before signing an agreement. The best way to find out this information is to contact a representative and ask about their certifications and to pose various hypothetical scenarios. Here are questions to ask any IT provider before committing to a long-term deal:
- How long has your company been in business?
- To what degree does your staff keep up with modern technology?
- What types of data backup and recovery plans do you provide?
- What’s your track record for reducing downtime and maintaining business continuity?
- Who are some satisfied clients that you serve?
How to Avoid an IT Trap
Be aware that more experienced IT consulting firms in Washington DC that care about the needs of their clients are more flexible with contracts than the ones that are just trying to take money in exchange for inexperience. Check the list of fastest growing companies on CRN's annual survey and you'll find that we, at Hilltop Consultants, are a leader in DC IT services. We work with businesses of all sizes to help them achieve business efficiency, productivity and innovation.
Cutting costs on equipment, maintenance, and monitoring should be among your top goals. Unlike other MSPs, we communicate clearly in plain English instead of confusing and obscure tech jargon. Our company is always available 24/7 to resolve your issues, whereas smaller IT companies can get tied up and unable to serve all their clients. In fact, we provide same-day service to help eliminate downtime. We’re also committed to helping you make your business more profitable by cutting costs.
If you’re shopping for an IT consulting in Washington DC that lives up to what they promise, contact us at Hilltop Consultants, Inc. to learn more about our quality service that can upgrade your business. We’re ready to give you round-the-clock IT support and help steer you toward innovation and more efficient business solutions. Our billing is predictable, our service is reliable and we offer a personal touch.