When you’re looking for an IT support company in DC, it can be difficult to gauge whether they can truly handle your needs prior to hiring them or not. Many IT companies have impressive websites and say all the right things when you speak with a customer representative, but the reality is much different when your system goes down, and you need their immediate help. A one-man show can use marketing and other means to appear much larger than they are to gain your business, but simply can’t provide all the support you need unless they have a knowledgeable and skilled team to back them up. It’s important to perform your due diligence before you hire a company for IT support in DC to ensure you make the right choice.
Ask Plenty of Questions
When interviewing a potential IT company, make sure you ask plenty of questions. Ask about the team and their experience. Ask what their procedures are if you need help after hours or on a weekend. Ask how long they’ve been in business and where their office is located. Not only will asking lots of questions give you valuable information, but you can also identify areas where they may be avoiding giving you the answers you need.
You should always ask for references when choosing an IT company to support your business. Not only should you ask for references, but you should also call those references. If you’re worried about manpower, ask them if they ever met with any of the IT company’s team members or if they visited their office. Make sure you ask about customer service, and if they were able to handle all of their issues in a timely manner. If an IT company is unwilling to share references with you, you should immediately take them off your list.
Ask to Take a Tour
Asking to take a tour of the IT company’s office is the perfect way to eliminate one-man shops or those who are operating on a shoestring. When you visit the office, take note of how many customer service reps are working and what the team atmosphere is like. Ask to meet the team members who might be directly involved in your support if you were to hire them.
Make Sure They Have a Plan for Growth
If you have a small office and don’t need robust IT support at the moment, you may be tempted to hire a smaller company to take care of your needs. However, will that company be able to stick with you when you grow? Ask them if they have plans to hire on new techs or support reps and what their plan of action will be should you need enhanced support down the road.
When choosing an IT support company in the DC area, it’s important not to be fooled by those appearing to be something more. Even if you have a small company, you never know when you’ll need help after hours or extra help in the event of an emergency, and you need to know your support company has the manpower and resources to take care of your needs. At Hilltop Consultants, we can help you with your business needs.