Cost-Effective IT Services Don't Always Mean Foreign Help Desks
DC IT support doesn’t necessarily have to incorporate those whose second language is English in order to be affordable. True, many do outsource internationally, but you don’t need to resign yourself to the varying negative exigencies which naturally silhouette such solutions.
Damages of English-As-A-Second-Language Help Desks
When your tech systems experience a compromise of some variety, it’s very likely that, as the saying goes, "time is of the essence." The longer it takes for you to receive the support you need, the more losses your company sustains. When you have to repeat yourself two, three, even four times to be understood at a basic level, that takes time. It’s additionally frustrating and has a very real probability of putting you at enmity with those whom you are contacting for help. With many call centers, local as well as international, there’s only a certain level of "abuse" someone answering phones is required to take. Even if the "abuse" they’re receiving comes as a direct result of their inadequate service provision, in-built protections may allow them to hang up the phone on you, should you match a certain "profile" of irateness. Let’s be blunt: it’s hard not to cuss a blue streak when you clearly enunciate your identity and needs, only to have some smarmy individual constantly ask for repetition and then tell you to calm down. Since when does a phrase like: "Please be more calm" do anything to rectify a tense, time-sensitive situation?
DC IT support will often be dealing with legal practices, legal institutions, and other high-powered areas of business where thousands--- if not millions--- can be lost in a moment's time. When an issue arises that requires you to call a help desk, you’re looking for the least amount of resistance between the initial call and the support you receive.
What Solid Tech Support Looks Like
The right kind of help desk will answer your call very quickly. You won't be bounced around between a variety of machines with preset replies for an hour before you get a flesh-and-blood human being on the phone. When that physical individual is finally in contact with you, they’ll understand your native tongue and be able to act with swiftness, skill, and authority. If the issue you’re experiencing can be immediately sourced, it will be confirmed and help--- either digital or in the form of a technician---- will be sent with all immediacy.
This handy list specifies qualities of an efficient help desk, which include:
- Facilitation of more efficient normal operations
- Smarter multitasking (including on-the-go provisions)
- Consolidated locality for it needs
- Customization to meet specific needs
- Analysis of operational trends to improve workflow
- Important task prioritization
- Auto-assignment of certain help desk tickets
- Expectations established with due dates
- Full utilization of dependable support methods (not reinventing the wheel)
- Reporting on help desk worth
Finding a Local Support Option
Quiz your prospective IT support group as pertains to these trends, and ensure you purchase support from a group that can supply quality help desk assistance like this. For DC IT support that features a help desk in your native tongue, and which has been optimized to provide top-tier, trustworthy service, we at Hilltop Consultants, Inc. have designed services for cost-effective reliability.