Can Your IT Support Provider in Washington DC Answer the 3 a.m. Call?

No one wants to think about their IT system going down in the middle of the night, but when you have the right IT support in Washington DC, you can at least have the peace of mind knowing that someone is there to take care of it should the worst happen. When choosing an IT company, it can be easy to simply go with the company you like the most or the one with the flashiest website. However, what truly matters is that they’ll be there for your when something goes wrong at the worst possible time.

When comparing IT companies to hire, a staple question to ask them is if they offer 24/7 support and what that support looks like. How large is their team and how many of them are on-call or work off hours? What is their protocol if your system does down at 3 a.m.? Still not sure if you need an IT company with 24/7 support? Here are a few reasons to help convince you.

You Can’t Afford the Downtime

You never know how much downtime can cost you. Even if your system is only down for a few hours, you could potentially lose out on thousands of dollars of business. In addition to the sales or other business you could lose, you could also lose the trust of your customers. In this day and age, customers are used to instant service. If they can’t put in an order, contact your customer support team, or otherwise be helped by your company, they’ll likely go elsewhere.

You Can’t be Tied to the Phone

Even if you’re able to fix problems on your system personally, the last thing you want as a business owner is to constantly be on call. Not taking vacations, spending time with your family, or going on important business trips because you want to be available for emergency calls will ultimately hurt you and your business. Even if your business is small, developing best practices of having a support team for IT support in Washington DC is important.

You Shouldn’t Limit Your Team’s Hours

If you want to have a robust, flexible team that can work a variety of hours, you need the IT support to back that up. More businesses are moving away from the 8-5 workdays to be more flexible for team members and present for customers. Offering flex time, working from home, or even outsourcing activities to those in different time zones will become more common in the business world that values instant access to services. If you want to join their growing ranks, you need a 24/7 IT support system behind it.

Having an IT support provider in Washington DC that has 24/7 service is vital to your business. You never know when your system can go down, and the last thing you want to do is take that 3 a.m. call yourself when you’re out of town or otherwise unavailable. We at Hilltop Consultants provide immediate IT assistance every hour, every day, 365 days a year, for more than a decade now.

If you have any IT questions or would like to learn more about our company, contact us at