Making sure your vendors are right for you.
Vetting and choosing the right vendors and partners to provide services to your organization is highly important. The way you select and manage vendors has a major impact on your bottom line – hopefully for the better, but often for the worse.
Hilltop Consultants is a leading Managed Services Provider (MSP) with over ten years’ experience providing expert IT vendor management services to small and large businesses. Our CIO level resources can assist you with vendor strategy and planning; vendor cost control; and vendor risk mitigation, driving service excellence and value from your vendors throughout the entire relationship life cycle.
Robust vendor management services.
Hilltop will help you select the right technology vendors; create the right relationships, contracts and agreements; and manage the delivery of agreed metrics. Through our depth of expertise in vendor relationship management and alignment, we help you meet critical business objectives, minimize potential business disruption, and avoid vendor service delivery failure.
Our IT vendor management services can help you:
- Assess Existing Vendor Performance and Ongoing Value Delivery
- Assess Business Case for Vendor Need (cost/benefits and market analysis)
- Establish Service Delivery and Service Level Agreement (SLA) (metrics service, quality assurance, etc.)
- Develop and Implement Performance Assessment Processes (performance measurement, communication and reporting; setting goals; and defining parameters)
- Vendor Procurement Strategy (i.e., unbiased, competitive bidding, RFP process development and management; RFP/RFI documents, contract negotiations [terms, services and maintenance], program management, due diligence strategic sourcing, etc.)
- Vendor Risk Management Analysis (regulatory compliance and governance, risk remediation and mitigation, issue/conflict management, quality and compliance management)