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With the InSight service, Hilltop is able to proactively monitor hardware and software on a client's network 24-hours a day. Catching problems before they occur is key to providing the world-class support HCI clients expect. Coupled with regular, on site visits by the HCI team, InSight allows routine and time consuming maintenance to be done in off hours and allows everyone to focus on more important matters.
Launched in July 2008, InSight consists of a background process that runs on client hardware, an integrated help-desk ticketing system, and an actively monitored administration suite. InSight empowers HCI to monitor and respond to subtle changes -- even as granular as low harddrive space on a workstation -- so that unpleasant surprises are a thing of the past.
InSight is available to contract-supported client servers and all Windows and Macintosh workstations for a low monthly fee.
Launched in July 2008, InSight consists of a background process that runs on client hardware, an integrated help-desk ticketing system, and an actively monitored administration suite. InSight empowers HCI to monitor and respond to subtle changes -- even as granular as low harddrive space on a workstation -- so that unpleasant surprises are a thing of the past.
InSight is available to contract-supported client servers and all Windows and Macintosh workstations for a low monthly fee.
