From time-to-time everyone gets a bounced email, or worse, the person you're trying to reach mysteriously never receives your message. This could be a sign you've fallen onto a blacklist.
This can happen for a number of reasons that have nothing to do with the content or volume of your messages. For instance, sometimes the IP address assigned by your ISP can end up on a blacklist because of action by someone else with the same ISP.
Hilltop's help desk can make quick work of diagnosing which, if any, blacklists you may be on, and go through the steps to get the situation resolved. We're also going to inspect your systems to make sure there's not a local problem, like a virus or security hole, that can lead to getting right back on to a blacklist.
An easy to use tool for checking blacklists is MXToolbox.com. Remember to check the specific IP address of your mail server on their blacklists page and set up a monitoring notification.
If you need help finding your server's public IP or checking your organization's outbound-email settings contact Hilltop. We're happy to help.
Comments
Post has no comments.