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The Hilltop Blog

Introducing flat-rate service plans

Tom Wanat - Monday, July 06, 2009
We're pleased to announce flat-rate, managed service plans for our clients that include:

  • Unlimited remote helpdesk support
  • Unlimited bench time in our repair shops
  • Management of all IT related vendors
  • 24/7 monitoring of all servers
  • Automated deployment of critical Windows updates
These plans start at $50 per computer per month. In our testing over the the last few months we've been focused on measuring response time and quality of service. There are some nice side benefits too: We're reducing our mileage and therefore reducing our carbon emissions.

We've been working hard to improve our infrastructure to provide this level of support at such an aggressive price. We'll be in touch to offer this type of plan as service plans come up for renewal, but please contact us with questions anytime.

To answer one question we get a lot: Yes, even on these plans we still have people available to come on site as needed. Those rates are built into the contracts up-front.

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